Terms & Conditions

1. Acceptance of Terms

By using the Erwaa application, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, we encourage you to contact us before continuing to use the application.

2. Membership Eligibility

Membership is available to individuals aged 15 years and above. Erwaa reserves the right to suspend or terminate any account that violates these Terms without prior notice, while settling any outstanding financial obligations upon account closure, without prejudice to any of Erwaa’s legal rights.

If you register on behalf of a company or organisation, you must be legally authorised to enter into agreements on its behalf. Your organisation must also comply with these Terms and all applicable laws and regulations governing e-commerce within the Kingdom of Saudi Arabia.

3. Collection and Processing of Personal Data

We collect personal information such as your name, phone number, address, and email address only when you use our services, to process your orders, communicate with you, and personalise your experience within the application. We are committed to protecting your privacy and will never sell or share your personal information with third parties for commercial purposes. Protecting the privacy of Erwaa users is one of our highest priorities.

4. Online Payments

Erwaa uses trusted third-party payment providers to process online payments. These providers may request your payment card information solely for the purpose of completing your transaction. All payments are processed securely to protect your personal and financial information.

5. Security and Responsibility

We use advanced security technologies to protect your information against unauthorised access, loss, or misuse. However, we cannot be held responsible for any security breach resulting from your use of an unsecured network or from vulnerabilities on your own device.

We also reserve the right to suspend or terminate accounts that violate these Terms, remain unverified, or remain inactive for an extended period.

6. Changes to the Terms

Erwaa reserves the right to update these Terms and Conditions whenever operational or legal requirements make it necessary. Any revised version will be published on this page together with the latest revision date.

Your continued use of the application or website after any updates constitutes your acceptance of the revised Terms and Conditions.

7. Contact Us

If you have any questions regarding these Terms and Conditions, you can contact us through our Contact Us page or directly through the Erwaa application. Our team is always ready to assist you and provide any clarification you may need.