Privacy Policy
At Erwaa, we place the highest priority on protecting your privacy and personal data. We are committed to being transparent about how we collect, use, and process your information in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia. By using the Erwaa website or application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. Information We Collect
We collect the information necessary to provide our services at the highest quality, including but not limited to:
- Full name
- Mobile phone number
- Email address
- Address or city
- Certain technical information, such as your device type and operating system.
We may collect additional information where required for operational or legal purposes, while clearly informing users whenever such collection is necessary.
2. Purpose of Data Collection
The information we collect is used solely for the following purposes and in compliance with the applicable laws and regulations of the Kingdom of Saudi Arabia:
- Processing and delivering orders accurately and on time.
- Communicating with users regarding orders, technical support, or service updates.
- Improving our services and enhancing the user experience within the application.
We are committed to using your information only for the purposes stated above and will not use it for any other purpose without your prior consent.
3. Data Protection
Erwaa implements appropriate technical and organisational measures to protect user data against unauthorised access, loss, alteration, or disclosure. Access to personal information is restricted to authorised personnel only, and solely for the purpose of providing services or technical support.
4. Data Sharing
Erwaa does not share users' personal information with any third party for marketing or commercial purposes.
Certain information may be shared with trusted service providers, such as payment gateways or delivery partners, solely for the purpose of providing the requested service. These providers are required to comply with strict confidentiality and security standards.
Where disclosure of certain information is required by law or a court order, Erwaa will comply with all applicable legal procedures.
5. Data Retention
Erwaa retains personal information only for as long as your account remains active, while services are being provided, or as otherwise required by applicable laws. Once your account is deleted or the data is no longer required, it will be securely and permanently removed from our systems.
6. Your Rights
You have the right at any time to:
- Request access to the personal information we hold about you.
- Request the correction or update of inaccurate information.
- Request the deletion of your personal information or the permanent closure of your account.
- Withdraw your consent for the use of your personal information at any time.
You may exercise these rights by contacting us through the Contact Us page or directly through the Erwaa application.
7. Cookies
The Erwaa website uses cookies to improve website performance and enhance the user experience. You may manage your browser settings to accept or reject cookies; however, disabling them may affect certain website features.
8. Updates to This Privacy Policy
Erwaa reserves the right to update or amend this Privacy Policy whenever operational or legal requirements make it necessary. Any updated version will be published on this page together with the latest revision date.
Your continued use of our website or application following any updates constitutes your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the protection of your personal information, please contact us through our Contact Us page or directly through the Erwaa application. Our team is always available to provide assistance and answer your enquiries.