Terms of Use
Welcome to the Erwaa application, the leading digital platform for providing water to mosques and serving the Houses of Allah across the Kingdom of Saudi Arabia. We are committed to ensuring that your experience with us is safe, clear, and transparent. The following Usage Policy governs the relationship between you and Erwaa. By using the application or website, you confirm that you have read, understood, and accepted these terms, helping to protect the rights of both parties and ensure a fair and transparent experience for everyone.
1. Scope of Use
Erwaa’s services are available to all individuals inside or outside Saudi Arabia, including residents and visitors, who have a valid electronic payment method and wish to use the service for its primary purpose: providing water to mosques and serving the Houses of Allah within Saudi Arabia through a reliable digital platform.
2. Account Registration
For a better and more personalised experience, you may create an account in the application using your mobile phone number or email address.
We are committed to protecting the confidentiality of your information and will not request any information that is not necessary to provide the service.
It is important to ensure that the information you provide is accurate and kept up to date to avoid any delays in processing your orders.
3. Proper Use of the Service
- The application may only be used to request mosque water services and other services provided by Erwaa for the Houses of Allah.
- You must not use the service or platform in any way that may disrupt its operation or negatively affect the experience of other users.
- You must not create fraudulent accounts or misuse promotions, reward points, or complimentary services in any way.
- We reserve the right to suspend or terminate any account where clear violations or unlawful activity are identified, subject to notifying the user.
4. Content and Intellectual Property Rights
All materials published within the application, whether existing or added in the future, including text, images, designs, logos, trademarks, and copyrighted materials, are the property of Erwaa. They may not be reused for commercial purposes or modified without prior written authorisation.
However, we welcome the sharing of our content on social media for informational or awareness purposes, provided that Erwaa is clearly credited as the source.
5. Security and Privacy
We use advanced technologies to protect user information and maintain the security of all transactions and activities within the application.
You are responsible for keeping your login details confidential and must not share them with others.
If you suspect any unauthorised access to your account, please contact us immediately so that appropriate action can be taken.
6. Service Quality and Liability
At Erwaa, we are committed to providing a reliable and seamless experience, and we continuously work to improve our services and ensure user satisfaction. However, temporary interruptions or delays may occur due to circumstances beyond our control, such as network failures or service-provider disruptions.
In such cases, we will process the order as soon as reasonably possible or issue a refund where necessary, in accordance with our approved policies.
Erwaa shall not be liable for any damage resulting from emergency situations or external circumstances beyond our control, including internet outages or general technical failures.
7. Policy Updates
Erwaa reserves the right to amend this policy whenever operational or legal requirements make it necessary. Any updated version will be published on this page together with the date of the latest revision.
Your continued use of the service or digital platform following any amendment constitutes your acceptance of the updated policy.
8. Contact Us
For any questions or comments regarding this Usage Policy or your experience with the application, you can contact us through our Contact Us page or directly through the application. We are always happy to assist you and answer any questions you may have.