Return and Exchange Policy

At Erwaa, your satisfaction is our priority. We offer the option to request a return or exchange in accordance with the terms outlined below. Please note that this policy applies only to products or orders that have not yet been fulfilled or have not been confirmed as successfully delivered, depending on the nature of the service.

1. Timeframe

You may request a return or exchange within 24 hours from the time the order is placed or from the time delivery is confirmed (as applicable). After this period, requests may only be accepted at the discretion of our Customer Support team.

Orders may be cancelled after payment at any time, provided they have not yet been assigned to a delivery driver. Once the order has been assigned, cancellation is no longer possible.

2. Eligibility Requirements

To be eligible for a return or exchange, the following conditions must be met:

  • The order has not yet been fulfilled or delivered.
  • The product remains in its original condition and has not been used.
  • The request is submitted officially through the application or Customer Support.
  • Supporting information, such as the order number or order date, is provided to facilitate processing.

3. Non-Eligible Cases

  • Orders that have been fully completed or successfully delivered.
  • Products that have been used or damaged due to misuse.
  • Requests based solely on a change of mind after the return period has expired.
  • Orders that have been altered or tampered with by the user.

4. Shipping or Transportation Costs

If the return process requires additional shipping, the user may be responsible for the shipping costs where the issue is not caused by Erwaa.

If the issue is due to an error on Erwaa’s part, we will cover all related shipping and delivery costs.

5. Processing and Response

Once your return or exchange request has been received and verified, we will respond within 48 hours.

If your request is approved, the return or exchange will be processed as appropriate, including issuing a refund to the original payment method where applicable.

6. Policy Updates

Erwaa reserves the right to amend this policy whenever operational or legal requirements make it necessary. Any updated version will be published on this page together with the date of the latest revision.

Your continued use of the service or digital platform following any changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or comments regarding our Return and Exchange Policy, you can contact us through our Contact Us page or directly through the Erwaa application. We are always happy to assist you and answer any questions you may have.